Refund policy

RETURN AND REFUND POLICY

At TAKUMI, we want you to be completely satisfied with your jewelry. If you are not, we are here to help you in accordance with current European Union law.

1. Right of Withdrawal (Return Period)
In accordance with European consumer protection regulations, you have the right to withdraw from the purchase contract and return your order for any reason within 14 calendar days from the day you (or a third party designated by you) physically receive the products.

2. Exceptions to the Right of Return
In accordance with European law, returns will not be accepted for the following products:

• Personalized or engraved jewelry, or jewelry made to measure exclusively for the customer.
• Earrings or other items that require piercing, for hygiene and health reasons, if they have been unsealed after delivery.

3. Condition of the Product
To make a return, the item must be in the same condition in which you received it: unused, undamaged, with its original tags and in its original packaging (protective jewelry box). TAKUMI reserves the right to refuse the return or reduce the refund amount if the product shows signs of use or handling.

4. Return Process
To start a return, you must notify us by sending an email to Gladfig@mailfence.com stating your order number. Once the request is approved, we will send you the shipping instructions.
Note: Unless the product is defective from the outset, the return shipping costs will be borne by the customer.

5. Refunds
Once we receive the returned item and verify its condition, we will send you a confirmation email. If the return is approved, we will process the full refund (including the initial standard shipping costs, but excluding any additional costs of express shipping chosen by the customer) within a maximum of 14 calendar days. The refund will be applied automatically to the original payment method.